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Guides, videos and support articles for existing Animal and Wildlife Academy students.

Common support articles: 

Frequently Asked Questions

Find the answers to our most commonly asked questions about our course below.

At Animal Academy, our tutors are seasoned professionals with years of hands-on experience in their fields — from counselling and life coaching to animal care, dog grooming, and more. They’re not just educators; they’re active industry practitioners who bring real-world insights straight into your learning experience.

Each tutor has a deep understanding of their subject area, shaped by practical work and ongoing industry involvement. Whether they’re working in private practice, supporting mental wellness, or caring for animals in professional settings, they stay connected to the evolving demands of their profession.

More than just experts, they’re passionate mentors who are here to support you every step of the way. Whether you’re returning to study, looking to upskill, or starting something brand new, our tutors are committed to helping you build confidence and develop job-ready skills from day one.

Your certificate will include your name and the modules you have completed throughout your studies. You will also receive a certificate of attainment for each module you complete. You may have multiple modules that contribute to your overall certificate.

Once you successfully complete all of your modules, your certificate will be emailed to you. You will also find a copy of each attainment on the Learning Platform under ‘Completed Certificate’

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At Animal Academy, we focus on delivering real-world skills through industry-led training. While your course certificate adds value to your resume, true success in practical industries comes from your hands-on skills, technique, and experience — not just the qualification alone.

Some courses include mandatory training components designed to ensure you meet the highest standards of care and professionalism. These must be completed before progressing to certain stages of the course, such as working directly with animals or clients.

It’s also important to understand that while our training is designed to help you build job-ready skills, we cannot guarantee employment outcomes. Just like university degrees, securing a role in your chosen field can depend on a variety of factors — including your interview skills, personality, experience, and the specific requirements of potential employers.

Have questions about certification or next steps? Contact our team anytime — we’re here to help.

Good things take time and we understand that you may need more time to perfect your skills. Extensions are assessed on a case-by-case basis.

Please refer to our extension policy for further information and to check if you meet the criteria for an extension. If, after reviewing the policy, you wish to request an extension, please complete the extension application form below.

We are always doing our best to listen to our students. Click on this link and follow the prompts, someone will be in touch within 5 business days.

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